Regardless of the direction that healthcare reform takes, stronger leaders will be required.
The leaders of the near-future will need to have skills to 'turn the ship' quickly. They'll need to be comfortable and effective not only reacting to VBP and HCAHPS issues, but anticipating them, and engaging their teams to avoid problems before they occur.
Your leaders of tomorrow will need exceptional communication skills, life-resilience skills, and financial agility.
With Value-Based Purchasing a reality (and soon to be expanding via HCAHPS), I urge you to send key leaders to the Healthcare Service Excellence Conference, Oct 28-30, 2009 (Nashville).
Register here: http://www.healthcareserviceexcellence.com