- Be aware of your body language
- Be aware of the speaker's body language
- Don't interrupt
- Don't jump to conclusions
- Summarize/paraphrase what was said
- Don't judge or hurry the speaker
Subscribe to:
Post Comments (Atom)
A discussion of employee engagement, management development, HCAHPS, and value-based purchasing issues with Brian Lee, CEO of Custom Learning Systems Group.
No comments:
Post a Comment