The power of an engaged front line in improving HCAHPS performance.

Is there any doubt that organizational performance can't be improved without the full, enthusiastic support of the front-line associates?

An engaged front-line can make or break a hospital's drive to improve performance. My post today is a quick one: I wanted to share this video with you http://www.youtube.com/watch?v=eCMhaJkhyl4 , because it demonstrates (in a fun way) how Custom Learning Systems' process goes-about engaging the front-line associates of hospitals that are serious about improvement.

...the results are profound.

How engaged do you feel the staff at your hospital are? Would you like to find out? Call me directly at 1800.667.7325 for a complimentary diagnostic!


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