One of the most effective approaches to building patient loyalty is to use your Net-Promoter Score (NPS) to create a culture focused on the patient experience.
NPS is a simple concept based on a single question: How likely are you to recommend this hospital to a friend or family member?
In other words, it measures the "lovers" and the "haters".
Using your NPS, allows Providers to improve the patient experience and increase future patient volumes through existing patients and their personal networks. More importantly, using your NPS as a performance measurement holds all staff accountable for the patient experience.
If you don't know your NPS score just give our office a call and we'll help you out.
Best Wishes,
Brian
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