Achieving the status of 'Hospital of Choice' in these tough times is both a rarity and (with HCAHPS) and an imperative.
Sky Lakes is a 133 bed hospital in south Oregon, that has achieved Hospital of Choice status, by moving their patient satisfaction scores from the low (Press Ganey) 30's to the 91st percentile.
Join me for a brief, one-hour webinar that will present an overview of the culture transformation process that Sky Lakes used, and how it helped to increase their patient satisfaction so dramatically (a process now in place at hospitals across North America).
This evidence-based session is a 'must-see' for CEO's, COO's, CNO's, and others who are passionate about and tasked with improving patient satisfaction.
Register here!
B
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment