With major healthcare reform poised to transform the way that we conduct our businesses, dedication to patient care is just the starting point. Not only do we need to be champions of our patients, we need to be champions of change. Because, by anticipating and embracing change, we can make our hospitals stronger - and better able to deliver excellent patient care in the years ahead.
We know that patient experience will shortly become a direct and quantifiable cost center: preparations made now to maximize HCAHPS results will yield returns in the form of maximized Medicare reimbursements.
That's why this year's bold theme is The Leadership Factor in Value-Based Purchasing.
Delegates to this, the 10th Annual Healthcare Service Excellence Conference will learn to leverage HCAHPS and VBP to create world class customer satisfaction, and achieve sustainable competitive advantage as the Hospital of Choice in their respective markets.
With the most dynamic roster of speakers, case studies, and special presentations ever, the 10th Annual Healthcare Service Excellence Conference is a must-attend for every hospital leader.
The Healthcare Service Excellence Conference has become known as a vital, energetic gathering of professionals dedicated to improving the quality of patient care...we hope you'll join us in Nashville!
Visit http://www.healthcareserviceexcellence.com for more information, and to send a delegate from your hospital now!