I just got back from Alabama where I presented a Value-Based Purchasing Boot Camp with JL Morgan and Associates. The response was phenomenal!
It's clear to me that Alabama understands that having an effective HCAHPS / Value-Based Purchasing plan is critical. I only hope that other states follow suit.
If you interested in learning how to leverage HCAHPS and VBP to create world class patient satisfaction and achieve a sustainable competitive advantage please let me know and I'll be on the next plane.
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