Patient's families are often more aware, and certainly more vocal than the patient about the patient's experience. They are, in themselves, a critical source of raw, uncomplicated, patient satisfaction data.
So why aren't we listening to them?
That's the concept behind Bellwether,a robust report card designed by Custom Learning Systems that looks at the patient experience through the eyes of your most undervalued resource: the patient's family.
We finally have a tool that gives family members a digital platform to voice their concerns, or thanks, on questions involving the quality of care their family member has received.
I look forward to updating you on this truly exciting management tool.