Because the Healthcare Service Excellence Conference agenda was designed with nurse leaders in mind, the agenda will provide the strategy, training, and tools for CNO's, and other nurse leaders to effectively and aggressively manage HCAHPS scores and internal service excellence processes.
Through a powerful roster of speakers, panelists, and thought-leaders, this year's conference focuses on real-life, implementable solutions to the challenges and opportunities that have the potential to impact HCAHPS scores the fastest the greatest.
This not-to-be-missed conference (Nov 5-7, 2008, Louisville, KY) is ideal for Nurse Leaders and senior administrators who are charged with delivering HCAHPS results, or articulating Value-Based Purchasing strategy.
Presentations that might be of interest include:
Building a High Performance Culture Around Patient Safety
Pat Tyler, RN, CCRN VHA West Coast
Hardwiring Service Excellence: What's All the Hype?
Cathy Wilson-Sands, RN, BC, BSN, Waverly Health Center
Natalie R. Edwards, MAEd, RHEd, Betsy Johnson Regional Hospital
HCAHPS: The Patient Experience and the Impact of Value-Based Purchasing on Healthcare Providers
Gwen Faust, RN, Senior Consultant, HealthStream Research
Click here to register (hotels are 85% sold!). For the 15 other reasons why you should attend, or send a delegate, please visit www.healthcareserviceexcellence.com.