It's not just Medicare in the VBP mix!

Reading the Patient Protection and Affordability Act, it's tempting to jump to the conclusion that Medicare is the payor most interested in HCAHPS performance (for reasons discussed at length earlier).

No so.

We know of many cases where 3rd party payors are using the externally-validated, HCAHPS data, and integrating it into their payment models.

We've seen it in half a dozen states recently, and we're sure that this is the tip of the iceberg. As other payors validate the HCAHPS/Medicare experience, its a good bet that they'll integrate HCAHPS, or a similar measure into their reimbursement models, shining an even brighter light on the importance of engaging frontline associates in your HCAHPS/patient care strategy.