Analysis-paralysis, or patient-centered?

Let's face it, we're all getting pretty good at reading survey reports these days, aren't we?

Whether its an inpatient report, HCAHPS, or whatever else, we all seem to be inundated with stats that show 'where we've been' in crystal clear detail.

  • When do you have enough data to act?
  • What's your tolerance level to trigger action?

Think about it for a minute, then take a look at your last survey vendor report, particularly at the 'top 10' list:

  1. How long have these items been on your top 10 list?
  2. Why are they there?
  3. Who owns these items, and what is the status of their corrective action plan?
  4. What circumstances are conspiring to prevent your organization from taking meaningful action?
  5. How engaged are your staff in delivering outstanding service levels?
  6. How engaged are your managers?
  7. Is your organization truly 'patient centered', if your top 10 list is essentially unchanged month after month?
  8. Are unit leaders collaborating with their teams to act on the priority issues on their units?

...what do you plan to do next?

1 comment:

Anonymous said...

OK, OK, I get it. You're telling me "too much talk, too little action."

I hate to admit it, but you're probably right.