60 days...

If your published HCAHPS scores are currently below National or State averages, or (more worrisome), below those of a key competitor, I’m sure you’ll agree there’s room for improvement.

Through a disciplined, proven process, we’ll collaborate with your team to deliver everything you’ll need to ignite consistent service delivery to improve your HCAHPS scores within 60 days. Specific deliverables include the:

  1. Engagement of leaders, staff, and physicians, you’ll gain the enthusiastic support of these important stakeholders, to anticipate and respond to patient concerns
  2. Implementation of prioritized, proven best-practices, to give a strong foundation for HCAHPS score-improvement
  3. Strengthening of your system of accountability, to assure that everyone is focused on the same goal of patient service excellence
  4. Implementation of a robust performance improvement tool, you’ll obtain immediate data to drive rapid-cycle improvement of HCAHPS performance at a unit-level
  5. Sustainability coaching to month six, to assure continued forward momentum.

I personally guarantee that you’ll be satisfied with the result.

If after the initial 60 days you are dissatisfied with the progress or the service, I’ll provide you with additional training, software, and coaching services, until you are satisfied.

Is there a reason to wait?

We're pleased to offer multiple payment options...we're serious about getting to work on your HCAHPS scores right away.

I hope we’ll have the opportunity to do business together in the not-too-distant future.

Please call me directly at 1800.667.7325 to discuss the details.


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