Listen to patients.

...turn feedback into real-time, actionable data
As the need to improve performance accelerates, the importance of listening to, and responding-to performance problems in real time is also accelerated.

Imagine the satisfaction (and the power) of responding to a less-than-satisfied patient with a service recovery that makes it clear to the patient that their comfort and care is in fact a priority.

Bellwether is the performance improvement tool that turns real-time patient, family, and staff feedback into immediately-actionable data to improve the patient (and staff) experience, to set you on your way to becoming the hospital of choice in your market.

Bellwether provides:

Web-based control and analytics panel
Inpatient performance improvement question set
Run-chart functionality to determine problem frequency and resolution-nearness
English/Spanish capability
HIPAA and Joint Commission compliancy
Question wizard to customize and enhance problem solving capability by unit
Alert system that integrates with hourly rounding
PDA-enabled interface to facilitate leader and nurse rounding
Training for users and system administrators
On-going coaching support
Integration with GoalMaster Accountability software


No comments: