tag:blogger.com,1999:blog-38887630.post8865344605175641827..comments2023-08-20T09:58:40.388-06:00Comments on Brian's Views: Decisive action and bold goals: the foundation for HCAHPS success.Brian Lee CSPhttp://www.blogger.com/profile/11744388821036878747noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-38887630.post-56253185388327858452008-03-12T16:04:00.000-06:002008-03-12T16:04:00.000-06:00I couldn't agree more!As the VP of Marketing of a ...I couldn't agree more!<BR/><BR/>As the VP of Marketing of a 300 bed hospital, I can tell you that we have in place strategies to 1. Respond to negative HCAHPS scores (although we're confident we won't have to!), and 2. Respond to the poor HCAHPS performance of our cross-town competitor (which we fully expect). <BR/><BR/>Hospitals that don't take the time to move their scores now are missing the boat!<BR/><BR/>Michigander ColleagueAnonymousnoreply@blogger.com